FAQ

What is Outfitted? Outfitted is a fashion brand built around refined, wearable pieces designed to feel quietly confident. Each item is chosen with care, so getting dressed always feels effortless.

How long does delivery take? Most parcels arrive within 3–7 business days, Monday to Saturday. As soon as your order has been packed and handed over to our delivery partner, you'll receive a tracking link so you can follow it the whole way home.

Do you offer free shipping? Yes, every Outfitted order ships free. No minimum spend, no surprise conditions. We simply believe getting your parcel should feel easy.

What is your return policy? If you change your mind, no problem. You have 60 days from delivery to return your items. Just send a note to info@outfitted.shop and we'll walk you through the process.

Do you accept exchanges? Yes, exchanges are very welcome. Let us know what you'd like to swap by writing to info@outfitted.shop and we'll help you find the right piece.

How long do refunds take? Once your return has been accepted, your refund is usually issued within 7 business days. Depending on your bank, it can take a little longer before it appears on your statement.

What payment methods do you accept? We accept American Express, Apple Pay, Google Pay, Maestro, Mastercard, Shop Pay, and Visa. Every transaction is securely processed with SSL encryption to keep your details fully protected.

Is my personal and payment information safe? Yes, completely. Protecting your privacy and payment details is one of our highest priorities. Outfitted never stores sensitive information, and our checkout is fully secure.

Can I update or cancel my order? If your order hasn't shipped yet, we may still be able to make changes or cancel it. Get in touch as soon as possible after placing your order and we'll do our best to help.

What do I do if my order hasn't arrived? First, take a look at the tracking link in your shipping email. If more than 7 business days have passed and your parcel still hasn't appeared, write to us at info@outfitted.shop and we'll look into it straight away.

Still need help? We're always here for you. Just drop a message to info@outfitted.shop and our friendly team will be glad to help.