Frequently asked questions

What is Outfitted? Outfitted is a fashion brand built around refined, wearable pieces designed to feel quietly confident. Each item is chosen with care, so getting dressed always feels effortless.

How long does delivery take? We prepare your order within 1–2 business days and delivery across the United States takes another 3–7, so most packages arrive within 4–9 business days, Monday to Saturday. As soon as your order has been packed and handed over to our delivery partner, you'll receive a tracking link so you can follow it the whole way home.

Do you offer free shipping? Yes, every Outfitted order ships free. No minimum spend, no surprise conditions. We simply believe getting your package should feel easy.

Where do you ship? We currently ship to the United States, always free of charge. Our focus is on giving our customers there the best possible experience. If we expand to other countries in the future, we’ll share the news right away.

What is your return policy? If you change your mind, no problem. The clock starts the day your package lands, and you get 60 days from there. Just send a note to info@outfitted.shop and we'll walk you through the process. Return shipping is arranged by you, unless a piece arrived faulty, damaged or not as described — in that case it is on us and you get a replacement or a full refund.

Do you accept exchanges? Yes, exchanges are very welcome. Let us know what you'd like to swap by writing to info@outfitted.shop and we'll help you find the right piece.

How long do refunds take? We normally send the money back within 7 business days of accepting your return. How quickly it lands on your statement after that is down to your bank.

Which ways can I pay? We accept Apple Pay, Google Pay, Maestro, Mastercard, Shop Pay, UnionPay, and Visa. SSL encryption wraps every payment, so what you type stays unreadable to anyone else.

How is my data kept safe? Protecting your privacy and payment details is one of our highest priorities. Sensitive details never sit on our own servers, and the checkout itself is locked down end to end.

Is it still possible to change or stop my order? As long as the package has not left us, there is usually still room to adjust or withdraw it. Get in touch as soon as possible after placing your order and we'll do our best to help.

My package has not shown up — now what? First, take a look at the tracking link in your shipping email. If more than 9 business days have passed and your package still hasn't appeared, write to us at info@outfitted.shop and we'll look into it right away.

Still need help? We're always here for you. Just drop a message to info@outfitted.shop and our friendly team will be glad to help.